If you're experiencing Internet connectivity issues, follow the troubleshooting steps below based on the type of service you have. If the issue continues after completing these steps, our Technical Support team is available 24/7 to help.

Fiber-to-the-Home Customers

1. Verify that your device is connected to your WiFi network or is properly connected with an Ethernet cable. If you cannot see or connect to your WiFi, the issue may be with your router.
2. If you are connected to WiFi but cannot browse the Internet, check the lights on your router. If there are no lights, verify the power supply is securely connected. Reboot the router if necessary.
3. Check the lights on your battery backup, typically located near your router or in a utility room. The battery backup should display solid green lights. If it is not showing solid green lights, please contact WTC for additional troubleshooting.
4. If the issue continues, contact Technical Support at 877-982-1912. Support is available 24 hours a day, 7 days a week.

Wireless Internet Customers

1. Verify that your device is connected to your WiFi network or is properly connected with an Ethernet cable. If you cannot see or connect to your WiFi, the issue may be with your router.
2. If you are connected to WiFi but cannot browse the Internet, check the lights on your router. If there are no lights, verify the power supply is securely connected. Reboot the router if necessary.
3. Check the lights on your power injector. This small black box is typically located near your router and should display a solid white light. If it does not, verify it is plugged in securely and reboot the equipment if needed.
4. If the issue continues, contact Technical Support at 877-982-1912. Support is available 24 hours a day, 7 days a week.

DSL Internet Customers

1. Verify that your device is connected to your WiFi network or is properly connected with an Ethernet cable. If you cannot see or connect to your WiFi, the issue may be with your router.
2. If you are connected to WiFi but cannot browse the Internet, check the lights on your router. If there are no lights, verify the power supply is securely connected. Reboot the router if necessary.
3. Check the lights on your modem to ensure it is receiving power. If necessary, reboot the modem and allow several minutes for it to reconnect.
4. If the issue continues, contact Technical Support at 877-982-1912. Support is available 24 hours a day, 7 days a week.