CUSTOMER CARE COMMITMENT
Switch Assist
Don’t want to deal with the hassle of disconnecting with your old provider? Don’t worry, we’ll handle that for you with our Switch Assist concierge service.
Green Guarantee
We are dedicated to ensuring your property is returned to its original condition once fiber construction is complete.
Contract Buyout
If you’re stuck in a contract or existing service agreement with your current provider, we will buy it out!
Risk Free Trial
Switch with peace of mind and enjoy a risk-free two-month trial, all services included.
No Contracts
Our services come with no contracts and even allow you to pause and start your service whenever you wish!
Connection Consult
If you’re uncertain about your service needs, our dedicated team of experts will visit you on-site to make recommendations, ensuring your selection meets your needs and exceeds expectations.
Fast & Free Installation
We are dedicated to delivering an installation experience that is quick, easy and free of charge to our customers.
After-Hours Installation
We understand your schedule can be hectic and time is limited. We offer after-hours installation to provide you with the flexibility to get connected at a time that fits your schedule, even beyond standard business hours.
Quick Connect
If your home is already pre-installed with equipment, you can activate high-speed Internet in minutes without the need for an appointment!
Connection Assurance
Once the installation is complete, our team of technicians will test your connection on all your devices to ensure you’re ready to surf and stream seamlessly.
Whole Home Coverage
WTC Fiber Internet provides reliable coverage in every corner of your home, on every floor.
All Inclusive
You can stay connected with peace of mind. All Internet packages include necessary equipment like routers and extenders FREE of charge.
Watch TV Your Way
WTCtv includes free DVR, our mobile streaming app, and classic TV set-top-box options, giving you the flexibility to watch your favorite programs how you want, where you want.
Service Flexibility
You can manage your services at any point through your myWTC account. You can add, cancel, or pause your service subscriptions at any point.
24/7 Support
Our dedicated 24/7 customer support team is always available to quickly resolve issues and outages, ensuring you stay connected when it matters most.
Frequently Asked Questions
