Last Updated: May 17, 2023
Download the WTC Wi-Fi+ app from either the Google Play store or Apple App Store. Search for WTC Wi-Fi+ to find the correct app.
Yes, Wi-Fi SSID names are case sensitive.
Select settings at the bottom of the screen of the main dashboard (home screen) followed by About. The app version is shown at the bottom of the screen.
If you have automatic app updates set on your device, the app with automatically pull in any new versions. If you do not have this set up, you can manually check for an update. Or finally, you can uninstall the current app, find it in the app store, and install the newest version.
From the settings menu, select Set Passcode. This will allow you to set a PIN that must be entered any time the app is launched. The PIN must be a minimum of 4 characters. Once a PIN has been configured, it can be enabled or disabled from the Settings menu.
From the main dashboard, select the "+" button at the bottom of the screen. Next, select People to create a profile.
You can name the profile (i.e the person in your household), add a photo to identify the profile and select the devices you want to assign to the profile. Select Done once you've completed these actions.
The ability to create places gives you an opportunity to assign a group of devices to specific locations within your home. For example, you might have a home office where you want to assign your laptop, printer or other office equipment. Your gaming devices or home fitness equipment (i.e Peloton) might be assigned to another place. Your outdoor security cameras might be assigned to a place you name "Outdoors", for example.
To create a place, select the "+" button at the bottom of the screen. You can name the place, add a photo, and select the devices you want to assign to that place.
WTC Wi-Fi+ makes it easy to connect a new device. From the main dashboard, select the "+" button at the bottom of the screen. Next, select Things. You will see two options to connect a new device. The first option identifies your network name and allows you to view your network password, which you can enter those details into your device.
The second option allows you to press your router's WPS through the app, which provides an easier way to connect devices.
There are two ways to assign a connected device to a profile or place.
Path 1: From within the profile or place, select Edit. On the next screen, you will see the Devices section. Select "+ Add" to select the device(s) that you want to add to that profile or place.
Path 2: From the main dashboard, select Things. The next screen will list your connected devices. Choose/click into a device that you want to assign to a profile or place. Next, select Edit followed by "+ Add." You will be presented with options to assign the device to profile or place.
Note: One thing to keep in mind is that you should not add the device with the WTC Wi-Fi+ app to a profile. In doing so, it is possible to inadvertently cut off your own access to these controls. Should this occur, switch to mobile data to restart the profile that contains your app device.
You can prioritize traffic and devices on your network. This feature is very useful, for example, when you want to prioritize traffic to your work devices versus your gaming devices during your normal work hours or if you want to prioritize traffic to music and videos during the weekend.
To set priorities, select My Network from the main dashboard. Once in the My Network screen, select your primary network. In the Settings section of the next screen, select Network Priority.
A default priority has been set, which you can edit.
In total you can set up to 3 traffic priority schedules. The app allows you to name your traffic priority and set a time schedule.
You can also set device priorities, assigning up to 5 devices on a priority schedule.
From the main dashboard, select the "+" button, then select Networks.
With a GigaSpire you can initiate a speed test directly from the WTC Wi-Fi+ app to test the speed from your GigaSpire to the internet.
Note: GigaSpire satellites will run a bandwidth test between itself and the primary GigaSpire system (acting as the residential gateway). You may notice that rates between the primary system and the satellite(s) are higher than your subscription rate.
(also referred to as your network name and Wi-Fi password)
If you would like to make changes to your network's SSID settings from WTC Wi-Fi+, you can follow the steps below:
It is easy to rename a connect device on your network. From the main dashboard, select Things. Navigate to and then select the device you want to rename. In the next screen, select Edit to rename the device. From this screen, you can also assign the device to a person or place within your home.
It is easy to turn off Wi-Fi access to a specific device on your network. From the main dashboard, select Things. Scroll your list connected devices and select the device you want to turn off. In the Options section of the screen, toggle the Internet Access switch to off. This will turn off Wi-Fi access for this device. You can all turn on/off device access at the profile level.
You may see entries in your Things that consist of a string of numbers and/or letters. This may happen for devices that do not send identifying information to the GigaSpire when they join the network. Typically, the string of numbers and/or letters displayed in the WTC Wi-Fi+ app are the hardware address (also known as the MAC address) of the device. The MAC address is typically found on a sticker on the device or, if the device has a management interface, somewhere in the network settings.
To properly identify the device, compare the device MAC address to the string of numbers/letters listed in the WTC Wi-Fi+ app. To locate the MAC address in WTC Wi-Fi+, select the device then select Additional Details.
Part of the joy of having a connected home is being able to control things with the sound of your voice. Thankfully, the GigaSpire BLAST systems connect with Amazon Alexa. Setting it up is a simple process. Let's get started.
To begin, you will need to go into your Alexa app, in the main menu from the top left, select Skills & Games. Search for a skill called' Calix Smart Router and enable this skill.
Once this skill has been enabled, you will be able to say things like:
"Alexa, ask my router what device is using the most bandwidth on my network?"
"Alexa, ask my router for the results of my last speed test."
You can click on Settings and look for the Things to try with Alexa menu item.
To view a mapping of the connected devices in your network, select My Network from the main dashboard and click on your primary network name. You will see the connected devices in your network along with the router(s) they are currently connected to.
If a red indicator light appears beside a device in the Network Map, that device may have lost a connection with the GigaSpire. Check the following items: