QUICK, FRIENDLY, KNOWLEDGEABLE

CUSTOMER SERVICE

Managed Wi-Fi

Last Updated: August 27, 2025

 

What is Managed Wi-Fi?

Managed Wi-Fi is a complimentary service where WTC provides, installs, and optimizes your Wi-Fi network. We handle equipment, placement, updates, and ongoing support so you don’t have to.

  • Included with all internet packages — no extra monthly fee.
  • Unlimited extenders — we deploy what your space needs.
  • Pro install & optimization — placement and tuning by WTC techs.
  • Robust commercial grade router — keeps your home network secure.
  • 24/7 local support — real people, day or night.
 

How it works

1
We assess your space
A technician maps your home for layout and potential dead zones.
2
We install & optimize
We install the router and add as many extenders as needed.
3
You enjoy reliable Wi-Fi
Our 24/7 team can often diagnose and fix issues remotely.
ℹ️ About “unlimited” extenders: We install the number of WTC-provided units needed for reliable coverage based on an on-site assessment. NO MONTHLY FEE!
 

What’s included

Hardware

  • • Router
  • • Unlimited extenders
  • • Professional wiring & placement guidance

Setup

  • • Network design and optimization
  • • Guest network configuration

Support

  • • 24/7 phone & chat support
  • • Remote diagnostics and fixes
  • • On-site assistance when needed
 

Trouble Shooting

🔌 Power cycle the router

Unplug for 20 seconds, plug back in, then wait 2–3 minutes.

📶 Check extenders

Ensure power/Ethernet connections are snug.

🔁 Forget & re-join

On your device, forget the SSID and reconnect with the current password.

 

FAQs

Do I own the equipment? No, WTC provides and manages the equipment as part of your service. We replace/upgrade if needed.

Can I use my own router? Yes, but you’ll miss benefits like remote support and network optimization.

Is there a mobile app? Yes—you can download the WTC Wi-FI+ app to view devices, pause internet, create guest networks, and run speedtest.

How do I get help after hours? Our support team is available 24/7—call, chat, or open a ticket anytime.


HAVE QUESTIONS? CALL FOR 24/7 SUPPORT (877) 982-1912

 
Call Us Email Us