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National Suicide Prevention and Mental Health Crisis Lifeline

Last Updated: April 27, 2021

 

PRESS RELEASE

 

Mandatory 10-Digit Dialing Coming to Multiple States/Area Codes

 

Alaska                       

Alabama                   

Arkansas                   

Arizona                      

California                  

 

Colorado                   

Delaware                  

Florida                       

 

Georgia                     

Guam                        

Hawaii                       

Illinois                        

Indiana                      

Iowa                           

Kansas                      

Kentucky                   

Louisiana                  

Michigan                   

 

907

251

501

480,520,928

209,530,562,626,650,707,925

949,951

719,970

302

321(Brevard County),

352,561,941

478,912

671

808

309,618,708

219,574

319,515

620,785

859

337,504

616,810,906,989

Minnesota                 

Mississippi                

Missouri                    

Montana                    

Nevada                     

New Hampshire       

New Jersey              

New Mexico             

New York                  

North Carolina         

Ohio                           

South Dakota           

Tennessee               

Texas                        

Vermont                    

Virginia                      

Washington              

Wisconsin                 

218,952

662

314,417,660,816

406

775

603

856,908

505,575

516,607,716,845,914

910

440,513

605

731,865

254,361,409,806,830,915,940

802

276,804

509

262,414,608,920

 

 

 

The Federal Communications Commission (FCC) has adopted 988 as a new three-digit number to be used nationwide to reach the National Suicide Prevention and Mental Health Crisis Lifeline, starting July 16, 2022. Customers must continue to dial 1-800-273-TALK to reach the Lifeline until July 16, 2022.

 

In order for 988 to work in your area code, 10-digit local dialing must first be implemented.  If your area code is included in the list above, you will need to change the way you dial local calls.

 

What will be the new dialing procedure?

To complete all local calls, you will now need to dial area code + telephone number. This applies to all calls within your area code that are currently dialed with seven digits.

 

Who will be affected?

Anyone with a telephone number from your area code will need to make this change from 7-digit local dialing to 10-digit local dialing.

 

When will the change begin?

Beginning April 24, 2021, you should begin dialing 10 digits (area code + telephone number) for all local calls. If you forget and dial just 7 digits, your call will still be completed.

 

Beginning October 24, 2021, you must dial 10-digits (area code + telephone number) for all local calls. On and after this date, local calls dialed with only 7-digits may not be completed, and a recording will inform you that your call cannot be completed as dialed.  You must hang up and dial again using the area code and the 7-digit number.

 

Beginning July 16, 2022, dialing “988” will route your call to National Suicide Prevention and Mental Health Crisis Lifeline.

 

What will you need to do?

In addition to changing the way you dial local calls, all services, automatic dialing equipment, or other types of equipment that are programmed to complete calls to 7-digit local numbers will need to be reprogrammed to complete calls to 10-digit numbers. Some examples are life safety systems or medical monitoring devices, PBXs, fax machines, Internet dial-up numbers, fire or burglar alarm and security systems or gates, speed dialers, mobile or other wireless phone contact lists, call forwarding settings, voicemail services and other similar functions. Be sure to check your website, personal and business stationery, advertising materials, personal and business checks, contact information, your personal or pet ID tags, and other such items to ensure the area code is included.

 

What will remain the same?

  • Your telephone number, including current area code, will not change.
  • The price of a call, coverage area, or other rates and services will not change due to the dialing change.
  • What is a local call now will remain a local call regardless of the number of digits dialed.
  • You will continue to dial 1+ area code + telephone number for all long distance calls.
  • You can still dial just three digits to reach 711 (relay services) and 911 (emergency services).
  • Any 211, 311, 411, 511, 611, or 811 services available in your community can still be reached by dialing their three-digit codes.
  • The National Suicide Prevention Lifeline can still be reached by dialing 1-800-273-TALK (8255). 

 

Who may you contact with questions?

If you have any questions regarding information provided in this notice, please call WTC at 877.982.1912 or access www.wtcks.com for more information. You can also visit the FCC website at https://www.fcc.gov/suicide-prevention-hotline.


HAVE QUESTIONS? CALL FOR 24/7 SUPPORT (877) 982-1912