What Are Our Customers Are Really Saying?

Why WTC Fiber’s NPS Score Speaks Volumes

In the internet and telecommunications world, customers are used to long hold times, confusing bills, and service that feels anything but personal. Expectations are often low and unfortunately, so is customer satisfaction.

That’s why one number matters more than most: Net Promoter Score (NPS).

Our customers have given WTC Fiber a +78 NPS, a score that places us far above the typical industry range. But more importantly, it tells a simple story: people don’t just use our services, they trust us, recommend us, and stick with us.

What Is NPS, Anyway?

Net Promoter Score is a straightforward question:

“How likely are you to recommend this company to a friend or family member?”

Customers answer on a scale from 0–10.

• Promoters (9–10) are loyal fans

• Passives (7–8) are satisfied but quiet

• Detractors (0–6) are unhappy customers

The final score reflects overall customer sentiment and in telecom, even a positive score can be hard to earn.

Why a +78 Matters

In an industry known for frustration, a score like +78 isn’t common. It means the vast majority of our customers actively recommend WTC Fiber to the people they care about.

That doesn’t happen by accident.

It happens when:

• Internet works when you need it

• Support teams actually answer and help

• Pricing is clear and honest

• Customers are treated like neighbors, not ticket numbers

Built on People, Not Just Fiber

Our fiber network delivers fast, reliable internet but it’s the people behind it that turn good service into great experiences.

From local technicians who know the community, to customer care teams who stay on the line until the problem is solved, we believe connection goes beyond bandwidth.

That belief shows up in our NPS score and in the long-term relationships we build with our customers.

Thank You for the Trust!

A +78 NPS is more than a metric. It’s feedback, encouragement, and accountability all rolled into one.

Thank you for choosing WTC Fiber, for recommending us, and for reminding us why doing things the right way still matters.