Our Construction Process



At WTC, we’re always looking for new areas to bring our fast, reliable Fiber services.


For neighborhoods with outdated infrastructure and spotty at best Internet connection, an option for faster Internet cannot come fast enough. While we wish it were as easy as flipping a switch to connect a neighborhood with WTC Fiber, the construction process is tedious and complicated.


To help you better understand this process, we’ve done our best to simplify and explain each step along the way!


  1. Pre-Construction:

Before any Fiber goes into the ground, we take precautions to ensure that all underground utility lines have been properly located.


In any area where our construction is soon to take place, you may notice orange spray paint and small flags in the ground around the property. This signifies where lines are running underground to prevent damage to the lines while construction is underway.


Taking the time to properly identify underground lines makes for a safe and efficient construction process.


  1. Construction:

The next step in the process begins with connecting our main Fiber line to distribution points, often referred to as pedestals, throughout the neighborhood.


Our construction crews use a boring machine to make an underground path for the Fiber cable to be buried. The machinery allows for a precise underground path to be made, with the ability to dive down under more shallow private utilities such as irrigation lines, while creating minimal disturbance to the ground surface above.


Once our Fiber is connected to the various distribution points, we begin to construct a Fiber line (known as a “drop”) directly to individual homes or businesses. The drop requires a small trench to be dug from the pedestal to the home or business.


Our contractors always take the proper precautions to minimize damage to any property.  If any damage does occur as a result of Fiber construction, we will work to repair the damage at no cost to the property owner.


After the Fiber drop is in place, a WTC technician will install a Network Interface Device (NID) on the outside of the home or business. The NID is typically placed close to where the power company runs its line. 


Throughout the construction process, we communicate with residents nearby to ensure that they are aware of everything taking place on their property.


  1. Splicing & Testing:

After construction is complete, our team will access each pedestal throughout the neighborhood to fuse (or “splice”) the individual fibers that will eventually connect to each home or business. 


To ensure the accuracy of each splice, we then test the speed of light passing through each cable to confirm that the connection is Gig Fast for each home or business.


  1. Installation:

Once splicing is complete, the home or business is now ready for installation. A WTC representative will contact the homeowner or business representative to schedule a date to install the desired services.


On the installation date, our expert technicians will equip the home or business with the necessary equipment, show the customer how to manage their new services, and answer any questions they may have.


They can now enjoy the incredible speed and reliability of their new WTC Fiber services!


While the installation process may be complete, our job is not. We’re always ready to help our customers get the most out of their service, and we can be reached anytime through our 24/7 Help Desk (877.982.1912).


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